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Frequently Asked Questions

Got a question? Not sure how our site works? We're here to help...

General  
Can my order be delivered to another address?
Yes it can within the UK mainland. You will have the option to enter a different delivery address when you go to the check-out.
Do my rolled prints come with a white border?
Yes, rolled prints and rolled canvases come with a 10cm white border on all sides.
Do you offer a discount for large orders?
Yes, please contact us for further details here.
Do you supply to the trade or commercial customers?
Yes, we currently supply to interior designers, architects, retail outlets, offices and other commercial customers. Please contact us on 01276 510 042 or email us here.
Does my mounted or stretched print come ready to hang?
Yes, stretched canvas prints come with a hanging wire on the back of the frame ready to hang. Foamex mounted prints come with keyhole fixings to the back, plugs and screws supplied, ready to hang. Acrylic mounted prints come with brushed aluminium stand off posts, plugs and screws supplied, ready to hang.
Does my print wrap the edges of my chosen mount?
Stretched canvas prints have the image printed squarely on the front of the canvas and will have plain white 40mm edges. Wrap mounted prints have the image folded around the edges of the 10mm foamex mount. Profile cut mounted prints have the image printed to the face only and will have plain white 10mm edges.
How do I hang my wallpaper?
Wallpaper is self adhesive and comes with hanging instructions, which can also be downloaded here.
How long will it take to receive my order?
We aim to despatch all orders within 7-10 working days of you placing your order.
How much is delivery for my order?
Standard delivery is free within the UK mainland. For other destinations please contact us here.
Is there a telephone number I can call if I have a query or I want to discuss anything about my order.
Yes, call our office on 01276 510 042.
The print size I want is not listed, can you supply my print in a bespoke size?
Yes, for bespoke sizes please contact us here.
Which debit and credit cards do you accept?
We accept all major credit and debit cards.
Will the colours on my print be the same as what I see on my monitor?
We try to ensure that the colours and effects you see are as close as possible to the finished print. Unfortunately we can not guarantee an exact colour match as on screen colours will vary depending on your monitor settings and resolutions.
Using our website  
How do I upload an image?
You will be given the chance to upload your images once you have selected your print options (on the basket page).  
What format should my images be?
We can accept most common image formats. These include Jpg, Jpeg, PNG & Tiff. Please make sure the images are at the best resolution you have. Generally speaking, the higher the file size the better the quality.

We can accept images up to a maximum file size of 15Mb.

 

If you have any additional questions that you can't find the answers to above please contact us here.

 

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Walldex Limited, Cedars, Portesbery Road, Camberley, Surrey, GU15 3TD. 
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